Celey

1. Overview

This Privacy Policy explains how CeleyApp ("we", "us", "the Platform", "Celey"), operated by The KRS Group LLC, collects, uses, and protects your information when you use the Celey mobile app, website, and related services. By using Celey you agree to the practices described here. If you do not agree, please do not use Celey.

2. Information We Collect

We collect the minimum information needed to provide the service:

Account data — name, email, password (hashed), phone number, profile photo, role (customer or provider).
Provider data — business name, service categories, location (ZIP, city, state), description, photos, pricing, availability.
Event & booking data — event type, date, location, guest count, messages exchanged with providers, agreed prices.
Payment data — handled by Stripe. We do not store full card numbers; we receive a tokenized reference to your payment method via Stripe.
Device data — device push notification token (when you opt in), operating system, app version.
Usage data — Celey does not currently collect behavioural usage analytics or use a third-party analytics SDK.

2.1 Data Categories (App Store privacy disclosure)

The following list mirrors the data-type categories declared in the app's privacy manifest and the matching App Store Connect privacy questionnaire. All categories below are linked to your user account, are not used to track you across other companies' apps or websites, and are collected only for app functionality:

Email address — account identity, transactional and notification emails.
Name — first/last name and, for providers, business name shown on profile and proposals.
Phone number — optional; used to coordinate bookings.
Photos or videos — profile photos, portfolio uploads, event photos, and message attachments.
Approximate (coarse) location — used to suggest nearby service providers. We do not request precise GPS coordinates.
User ID — internal account identifier that links your activity within Celey.
Purchase / payment history — booking deposits, final payments, and refunds (metadata only; card numbers stay with Stripe).
Device ID / push token — opt-in Firebase Cloud Messaging token used to deliver booking notifications.
User-generated content (messages) — in-app chat messages between Customers and Service Providers, including any attached images.

If additional categories of data are ever collected (for example, adding crash reporting or marketing analytics in the future), this policy and the App Store privacy questionnaire will be updated before the new collection begins.

3. How We Use Your Information

Operate the event planning platform (matching customers with vendors, exchanging messages, sending proposals).
Process payments and payouts through Stripe Connect.
Send push notifications and in-app alerts about inquiries, proposals, bookings, payments, and messages.
Improve the product based on direct customer feedback and aggregate platform metrics. Celey does not use third-party product-analytics SDKs.
Detect, prevent, and respond to fraud, abuse, and Terms violations.
Comply with legal obligations.

4. Third-Party Services

We share limited data with the following processors, each under their own privacy terms:

Stripe — payment and payout processing.
Firebase Cloud Messaging (Google) — push notification delivery.
AWS S3 — secure storage of photos you upload.
BigDataCloud / Zippopotam — converting ZIP codes and coordinates to city/state. No persistent identifiers are sent.

We do not sell your personal information.

5. Push Notifications & Permissions

Push notifications are opt-in. Your device token is stored only after you grant permission and is used to send service-related alerts (new inquiries, proposals, bookings, payments, and messages). You can revoke the permission at any time in iOS Settings or from the in-app Notification Settings screen.

Camera and Photo Library access are requested only when you choose to upload a photo (profile, portfolio, service image, or message attachment).

6. Data Retention

We retain personal information for as long as your account is active. When you delete your account, we remove or anonymize personal identifiers within a reasonable period, except where retention is required for legal, accounting, tax, fraud-prevention, or dispute-resolution purposes.

7. Your Rights & Account Deletion

You can:

Access, correct, or update your profile and account information at any time from Account Settings.
Delete your account directly in the app from Account → Danger Zone → Delete Account. Deletion is irreversible.
Request a copy of your data by contacting us (see Section 10).
Opt out of non-essential analytics by disabling tracking in the relevant device or browser settings.

8. Security

We use industry-standard safeguards including TLS for data in transit, hashed passwords, encrypted secrets, and access controls. No method of transmission or storage is 100% secure; we encourage you to use a strong, unique password.

9. Children's Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

10. Contact

Questions, requests, or concerns? Email celeyapp@gmail.com. We respond within a reasonable time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced in-app or by email before they take effect. Continued use of the Platform after the effective date constitutes acceptance.